Terms and Conditions of Service
Effective Date: 10th December 2025
These Terms and Conditions (“Terms”) govern the provision of all airport transfer and minibus hire services (the “Service”) provided by Airport Taxi Huddersfield (“Company,” “we,” “us,” or “our”) and the contractual relationship between us and you, the customer (“Client” or “you”). By booking and using our Service, you agree to be bound by these Terms.
1. Definitions
- Company: Airport Taxi Huddersfield
- Client: The person or entity booking and/or paying for the Service.
- Driver: The person authorized by the Company to operate the vehicle.
- Booking: The confirmation of service provided by the Company after the Client has provided all required details and agreed to the fixed fare.
- Fare: The agreed fixed price for the journey, excluding any potential surcharges (Section 4).
2. Booking and Confirmation
2.1. Contract Formation: A binding contract for service is formed only when the Company issues a formal Booking Confirmation (via email or text) after receiving the Client’s complete journey details. 2.2. Client Responsibility: The Client is responsible for ensuring all booking details (dates, times, terminal numbers, flight numbers, addresses, and passenger count) are accurate. The Company is not liable for issues arising from incorrect details provided by the Client. 2.3. Quoted Fares: All fares provided are fixed prices for the specific journey details provided at the time of booking. Any significant changes to the route or passenger/luggage requirements may result in a fare adjustment.
3. Waiting Time Policy
3.1. Standard Pickups (Home, Hotel, Non-Airport): The Driver will wait for 10 minutes after the agreed pickup time free of charge. After this time, a charge of £5.00 per 15-minute interval will apply. 3.2. Airport Arrivals: The Company monitors flight landing times. The free waiting time commences from the flight actual landing time (or the agreed pickup time, if later).
- Free Waiting Time: Up to 45 minutes free waiting time is provided for airport pickups.
- Surcharge: After the free waiting period, a charge of £5.00 per 15-minute interval will apply, payable directly to the driver or invoiced to the Client.
4. Payment, Surcharges, and Fixed Fares
4.1. Fixed Fare: The agreed fare covers the direct journey from the pickup point to the drop-off point, inclusive of standard tolls/charges known at the time of booking. 4.2. Additional Surcharges: The following may incur an extra charge, payable by the Client:
- Tolls and Congestion Charges: Any charges not covered in the original fare.
- Additional Stops: Stops requested en route that were not part of the original Booking.
- Damage/Cleaning: A minimum cleaning fee of £50.00 will be charged if the vehicle is soiled or damaged by the Client or any passengers.
- Excess Waiting Time: As defined in Section 3. 4.3. Payment Security: All credit and debit card payments are processed securely by a third-party payment processor (e.g., Stripe, PayPal). The Company does not store full payment card details.
5. Cancellation and Refund Policy
This section should be read in conjunction with our detailed separate Cancellation Policy.
5.1. Cancellation by Client: Cancellations must be made by contacting the Company directly via phone or email. 5.2. Refund Structure (Standard Assumption):
- Cancellation made more than 24 hours before the scheduled pickup time: 100% Refund.
- Cancellation made between 12 and 24 hours before the scheduled pickup time: 50% Refund.
- Cancellation made less than 12 hours before the scheduled pickup time: No Refund. 5.3. Cancellation by Company: We reserve the right to cancel any Booking if circumstances beyond our control arise (e.g., mechanical failure, extreme weather). In such rare cases, a 100% refund will be issued, but the Company shall have no further liability.
6. Client Conduct and Luggage
6.1. Passenger Conduct: The Client is responsible for the behaviour of all passengers in the vehicle. The Driver reserves the right to refuse or terminate the journey immediately without refund if passengers are disorderly, abusive, or put the Driver or vehicle at risk. 6.2. Safety: Seat belts must be worn by all passengers. Children requiring a car seat must be accompanied by the Client, who is responsible for providing and correctly fitting the appropriate seat (unless requested and agreed upon in advance). 6.3. Luggage: We offer generous luggage space, particularly in our minibuses. However, the Client must ensure that luggage does not exceed the vehicle’s capacity. As a guideline, we recommend 1 large suitcase and 1 hand luggage per passenger. The Company reserves the right to refuse any luggage that poses a safety hazard. 6.4. Lost Property: The Company is not liable for any items left in the vehicle. We will make reasonable efforts to return found property, but the Client is responsible for collection or postage costs.
7. Limitations of Liability
7.1. Delays: While we strive for punctuality, the Company is not liable for delays caused by circumstances beyond our control, including but not limited to: severe traffic, accidents, extreme weather conditions, or unforeseen road closures. 7.2. Indirect Loss: The Company is not liable for any indirect or consequential loss, including missed flights, missed meetings, or financial losses, arising from service failure or delay. Clients are advised to schedule their journeys with sufficient buffer time.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.